Privacy Policy

Zululand Explorers (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit an enquiry through our contact form (name, email address, phone number, and message content)
• Make a booking or request a quote for our safari experiences
• Communicate with us via email or telephone
• Subscribe to our newsletter or updates

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring website. This data is collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide information about our safari experiences
• To process bookings, send confirmations, and manage your safari arrangements
• To communicate important updates regarding your booking or our services
• To send marketing communications where you have opted in to receive them
• To improve our website, services, and customer experience
• To comply with legal obligations

3. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds: your consent, the necessity to perform a contract with you (such as a safari booking), our legitimate business interests, or compliance with a legal obligation. You may withdraw your consent at any time by contacting us.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted partners who assist us in operating our website, processing payments, or delivering our services (e.g., accommodation providers, transport operators)
• Email service: We use Resend to process contact form submissions securely
• Legal requirements: Where required by law, regulation, or legal process

All third-party service providers are contractually obligated to protect your information and may only use it for the specified purpose.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS technology. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries are retained for up to 24 months unless a booking is made, in which case records are kept for the legally required period. You may request deletion of your data at any time.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.